Resolving Issues. Restoring Productivity
Delivering scalable IT Help Desk services as part of its BPO suite, ensuring seamless operations and an improved user experience. The team is managing Level 1 and 2 issues, handling incidents, service requests, remote troubleshooting, and device support.
Support is being provided via voice, email, chat, and ticketing systems with defined SLAs and escalation paths, reducing downtime and enhancing efficiency across IT environments.
End-User Support Coverage
Providing real-time assistance to end-users across devices and platforms, ensuring smooth business operations through multichannel support like voice, chat, email, and ticketing.
Software & Application Support
Offering ongoing support for standard and custom applications, resolving installation, configuration, and performance issues efficiently.
Account & Access Management
Handling user account creation, permissions, and password resets, while ensuring secure access to systems and data through timely provisioning and deprovisioning.
Network & Connectivity Support
Monitoring and resolving network and connectivity issues LAN, WAN, VPN, and internet to maintain seamless communication and system access.
Learning & Teaching Environment Support
Supporting digital learning platforms and teaching tools, ensuring educators and learners are accessing and using systems without disruption.
Achieving Your Vision
Planning for retirement is essential to your long-term financial well-being. At Finovate, our experienced team collaborates with you to identify your retirement goals and crafts a tailored, comprehensive strategy to help you achieve them with confidence.
See What Our Clients Are Saying
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