Vertex streamlines and enhances logistics operations with real-time tracking, order management, and last-mile coordination.
Shipment Coordination & Tracking
Providing real-time visibility and communication across the supply chain.
Shipment Tracking
Live tracking updates shared via SMS, email, chat, or WhatsApp.
Last-Mile Coordination
Resolving issues during final delivery (incorrect address, delivery slot change, etc.)
Reverse Logistics
Handling return pickups, transit damage claims, and restocking.
Route Optimization Support
Analyzing data to suggest more efficient delivery routes.
Buyer Support
Improving customer satisfaction through proactive and responsive logistics communication.
Order Status Updates
Notifying buyers at every stage processed, shipped, out for delivery, delivered.
Delivery Rescheduling
Managing failed delivery attempts or buyer-requested changes.
Lost/Damaged Item Claims
Filing claims and coordinating replacements/refunds.
Address Validation & Correction
Assisting buyers in correcting wrong/incomplete addresses.
Feedback & NPS Collection
Capturing logistics-related CX data post-delivery.
Order Management & Fulfillment
Streamlining the order lifecycle from confirmation to final delivery.
Order Processing
Automated intake, validation, and assignment of orders to fulfillment centers.
Inventory Coordination
Syncing stock levels across multiple channels and warehouses.
Order Routing
Intelligent routing to nearest/fastest fulfillment center.
Packing & Labeling Instructions
Supporting 3PLs and sellers with standardized packaging SOPs.
Dispatch Scheduling
Coordinating dispatch windows with carriers.
Seller & Warehouse Support
BPOs serve as the operational bridge for logistics partners.
Onboarding New Carriers
Documentation, platform access, and training.
Escalation Handling
Coordinating issue resolution between carriers and clients.
SLA (Service-Level Agreement) Monitoring
Ensuring carriers adhere to delivery timelines and quality standards.
Invoicing & Payment Support
Assisting in logistics billing, invoice verification, and reconciliation.
Dispute Resolution
Handling issues related to order cancellations, returns, and ratings.
Navigating Disruption in the A Better Automotive Industry.
Driving Financial Solutions for the Automotive Industry
We support automotive suppliers, manufacturers, and dealers with tailored financial services to navigate industry challenges and drive growth.
Driving Financial Solutions for the Automotive Industry
Automotive Suppliers
Suppliers have faced many challenges, from production shutdowns and labor strikes to shifts in EV momentum.
Vehicle Brands
As the world works to form a comprehensive response to the climate crisis, original equipment manufactureers (OEMs) are redefining the mobility experience.
Finance Providers
As the world works to form a comprehensive response to the climate crisis, original equipment manufactureers (OEMs) are redefining the mobility experience.
AutoTech
As the physical and digital worlds continue to converge, AutoTech companies may find themselves at the forefront of transforming the automotive industry.
