Sales & Customer Journey Support
Enhancing pre-sales engagement and lead conversion across digital and physical channels.
Inbound/Outbound Lead Handling
Managing inquiries from online platforms, web sign-ups and resellers
Test Drive Scheduling
Booking and confirming test drives with nearby dealerships
Product Configuration Assistance
Helping customers choose models, trims, financing, and accessories
Order Tracking
Real-time updates on vehicle delivery timelines
Payment & Finance Coordination
Loan/lease processing, EMI tracking, down payments, and offers
After-Sales & Vehicle Support
Delivering 360° support across ownership lifecycle
Service Appointment Management
Booking maintenance or repair appointments
Roadside Assistance
Emergency breakdown coordination, towing, and service dispatch
Remote Diagnostics Support
Assisting customers with vehicle alerts or connected app features
Warranty & Recall Management
Informing customers, scheduling fixes, and documentation
Loyalty & Retention Programs
Enrolling users into service plans, rewards, or trade-in programs
Dealer & Workshop Coordination
Bridging OEMs, dealerships, and service centers for seamless operations
Dealer Onboarding & KYC
Documentation, compliance checks, and credentialing
Inventory & Order Fulfillment
Vehicle stock syncing and part availability updates
Claims Processing
Handling service claims, warranty validations, and reimbursements
Training & Knowledgebase Support
Disseminating product or service updates to dealer teams
Feedback & Escalation Loop
Resolving customer complaints in coordination with local dealers
Spare Parts & Supply Chain Support
Ensuring part availability and efficient logistics tracking
Spare Part Ordering Assistance
Placing, tracking, and modifying B2B/B2C part orders
Vendor Coordination
Managing communication with suppliers and logistics providers
Warranty Claim Reconciliation
Processing parts replaced under warranty or service plans
Inventory Management
Real-time visibility and syncing across service networks
Return & Replacement Desk
Handling part returns, refunds, and replacements
Back-Office & Analytics Support
Optimizing operational workflows through process management and insights
Customer Data & Profile Management
Updating owner profiles, purchase history, and preferences
CRM & DMS Integration
Supporting integration of dealership management systems and customer platforms
Invoice & Commission Tracking
Managing sales commissions, partner payouts, and reconciliations
Call Center QA & Compliance Monitoring
Evaluating agent performance and regulatory adherence
Business Intelligence Reports
Insights on vehicle trends, service satisfaction, and campaign performance
Navigating Disruption in the A Better Automotive Industry.
Driving Financial Solutions for the Automotive Industry
We support automotive suppliers, manufacturers, and dealers with tailored financial services to navigate industry challenges and drive growth.
Driving Financial Solutions for the Automotive Industry
Automotive Suppliers
Suppliers have faced many challenges, from production shutdowns and labor strikes to shifts in EV momentum.
Vehicle Brands
As the world works to form a comprehensive response to the climate crisis, original equipment manufactureers (OEMs) are redefining the mobility experience.
Finance Providers
As the world works to form a comprehensive response to the climate crisis, original equipment manufactureers (OEMs) are redefining the mobility experience.
AutoTech
As the physical and digital worlds continue to converge, AutoTech companies may find themselves at the forefront of transforming the automotive industry.
