Vertex delivers seamless guest experiences through 24/7 multilingual reservations, booking support, and concierge services.
Reservation & Booking Management
Managing end-to-end booking journeys across travel, hotel, and experience platforms.
Flight/Hotel Booking Support
Booking, modifications, upgrades, and cancellations.
Group Reservations
Handling bulk/group travel itineraries or event-based bookings.
Itinerary Creation & Customization
Supporting agents or customers with personalized travel plans.
Payment Processing & Reconciliation
Secure transactions, refunds, vouchers, and discount application.
Inventory Management
Real-time availability syncing across multiple booking channels (GDS, OTA, etc.).
Guest & Traveler Support
Delivering exceptional customer experience across touchpoints — pre-trip, in-trip, and post-trip.
Pre-Travel Assistance
Visa guidance, travel insurance info, COVID/travel advisory updates.
Real-Time Trip Support
Handling flight delays, rescheduling, missed connections, hotel no-shows.
Post-Travel Feedback Handling
Managing reviews, complaints, loyalty points, and service recovery.
Lost & Found Desk
Coordinating between hotels, airlines, and travellers.
Multilingual Helpdesks
24/7 support in major international languages.
Hotel & Property Support
Helping hospitality partners deliver seamless check-in, stay, and check-out experiences.
Front Desk Support (Virtual)
Managing check-ins, room preferences, concierge requests remotely.
Amenity & Service Bookings
Spa, restaurant reservations, transport, or in-room services.
Housekeeping/Service Coordination
Logging and routing service requests to hotel staff.
Guest Relations & Escalation Handling
Addressing VIP guest concerns and ensuring prompt redressal.
Loyalty Program Management
Enrolling guests, managing tier upgrades, and redemptions.
Travel Partner & Vendor Coordination
Managing communication and service-level alignment with airlines, hotels, and activity providers.
Onboarding & Documentation
KYC, contracts, certifications for hotels, transport operators, and agents.
Rate & Contract Management
Updating seasonal pricing, special packages, and inclusions.
Dispute Resolution
Handling inter-partner conflicts (billing issues, cancellations, overbookings).
Quality Audits
Assisting partners with GDS/OTA integrations and technical issues.
Dispute Resolution
Handling issues related to order cancellations, returns, and ratings.
Back-Office & Analytics Support
Operational efficiency through data handling, reporting, and insights.
Data Entry & Profile Management
Traveler profiles, vendor databases, rate cards.
Invoice Reconciliation & Commission Tracking
Financial backend support for agencies and platforms.
Call Center Quality Monitoring
Listening to interactions and ensuring high CSAT scores.
Business Intelligence Reports
Insights on booking trends, customer preferences, and service gaps.
Navigating Disruption in the A Better Automotive Industry.
Driving Financial Solutions for the Automotive Industry
We support automotive suppliers, manufacturers, and dealers with tailored financial services to navigate industry challenges and drive growth.
Driving Financial Solutions for the Automotive Industry
Automotive Suppliers
Suppliers have faced many challenges, from production shutdowns and labor strikes to shifts in EV momentum.
Vehicle Brands
As the world works to form a comprehensive response to the climate crisis, original equipment manufactureers (OEMs) are redefining the mobility experience.
Finance Providers
As the world works to form a comprehensive response to the climate crisis, original equipment manufactureers (OEMs) are redefining the mobility experience.
AutoTech
As the physical and digital worlds continue to converge, AutoTech companies may find themselves at the forefront of transforming the automotive industry.
