Leading Business Solutions Provider

A leading fortune 500 company was looking out for business expansion and to support its customers based in multiple regions across the globe. They were facing difficulty in finding the right talent with fluency in native languages like German, Thai & Spanish. The number of employees required was too high and the timeframe was less.

This is where Vertex Global Services stepped in for help. We leveraged our network for highly trained recruiters to find 100+ people from different parts of India with the required skill set. This helped the organization to save a lot of time and resources and for this Vertex Global Services was rewarded as the preferred partner for global staffing solutions.

It also helped their client to earn more than $1mn in an year due to the increase in their headcount.

When it comes to the beauty products, having a social presence is one of the most critical aspects of brand's success. Our Client (Name Hidden due to Confidentiality) started their own social pages with inhouse designer but they were not able to build traction on their own. This is where vertex stepped in.

Our Team of Social Media & Branding experts built a strategy for the client which aligns with the business goals. This included Social Media Calendar + Inorganic Marketing Budget along with running some special promos which would boost the brand awareness, customer trust and the local presence of the brand.

The project started off with building the brand image by addressing the problems consumers face and how the product can help. This was topped up by the referral bonus and sign up benefits. Along with this we ran multiple ad campaigns on Facebook to reach out to the prospective customers and build the community. This boosted the web presence and the followers count of the client to almotst 300% just in the span of 3 months.

The Client is an upcoming global leader in online and offline commerce and logistics industry with operations in 15 countries. They wanted to automate the chat support with minimal human intervention, yet deliver high quality responses to their customers. Currently most of the chatbots available in the market were not able to meet up to the criteria they had set for the quality.

Vertex Global Service changed the game with their V-BOT, Vertex’s Natural Language Processing and Interaction based Virtual Assistant and Chatbot solution that determines the intent. V-BOT utilizes a Conversational Dialog approach to engage customers to Automate interactions. V-BOT is Fully Integrated to seamlessly hand interaction to a Live Agent and then to a human if required.

As almost 30% of their chats were purely transactional and there was no human requirement, the project started off and all those chats were auto addressed by the chatbot. This increased the customer satisfaction rate by 40%. Because of the outstanding performance of tool, it was more deeply integrated so as upto 60% of all the chats were handled by the bot alone.

V-BOT has proven to be a Game Changer. With Vertex’s recommendation of offering a proactive chat the benefits delivered were:

• Web analytics
• Robust auto/suggested responses for agents.
• Targeted knowledgebase content
• Enhanced Self help option in Chat channel

The client’s servers and network infrastructure experienced frequent downtime and operated at low efficiency, negatively affecting the organization’s productivity and ability to serve their cause. In addition to this, the client was highly concerned about the security of their network and data. Their board even undertook an initiative to study their security approach and improve any gaps that were found in protecting constituent member information and ensuring that systems were secure, but didn’t helped them much.

Vertex assigned a dedicated team on the project, including certified resources and project managers using ITIL framework. The Vertex team suggested communication matrix with the client and key vendors and coordinated Vertex internal resources and scheduled the right skill sets. The team produced a complete project plan and provided hands-on management of the move process to ensure timing, budget, and functionality goals were met.

Vertex stabilized client’s network by installing Active Directory, migrating the organization’s email services to Office 365, and consolidating their server data at the Vertex with HyperV devices. These actions ensured that the client had access to their data and email without overburdening aging on-site hardware.

Vertex bring years of experience and expertise as Managed Security Service Provider (MSSP), and provides service from a virtual Chief Information Security Officer (vCISO) and 24x7 coverage as part of our security requirements. Vertex vCISO provides security consulting by fully understanding internal needs and the progress of the ongoing security services. Through the actions of the Vertex, client’s systems are continually monitored and any threats receive immediate response.

Vertex continue to serve as client’s trusted strategic IT advisor. In the time since they switched to us, our partnership has expanded and Vertex serves in several capacities in the client organization, including strategic planning, security services, large-scale IT projects, and assistance with day-to-day IT operations.

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Our client owns an e-commerce site in US. The client told us that he was taking a “final punt” on the website by investing in marketing. In the month that we started working with the client, the website only made $240 in sales. He needed us to help turn the business around, otherwise, he’d have to shut the store.

Due to regulations, his product can’t be promoted through PPC advertising or ads on social media. This meant that the client depended on his customers finding his website through Google searches. Fortunately, helping businesses get found by customers is exactly what we do!

We took two (2) main approaches to help our client earn more clients. First, we decided to improve our client’s website by fixing various issues and smoothing out any rough edges. Once we were happy with our work, we worked on getting our client’s business featured in several key websites.

• We started by researching a list of keywords.
• We edited our client’s page titles and meta-descriptions as post, improving the snippets, client will earn more traffic.
• To help visitors get around our client’s website, we improved the links between the different pages on the website. Customers won’t buy from your website if they can’t get around easily!
• We started publishing blog content on our client’s site once a week.
• To help potential customers make the right purchase, we also created in-depth product guides that compared different brands of similar product.
• Early on, we were able to run several competitions with expensive product kit as the top prize. One of these competitions attracted 30,000 entries at a point when the client’s business was still relatively small. This helped kick-start their product on social media and paved the way for further growth.