The Future is Now Customer expectations have skyrocketed, and email customer support has come a long way from slow response times and generic replies. Today, businesses are embracing innovation to create a seamless, personalized experience. This shift blends technology with human expertise to redefine what great customer service looks like. AI-powered automation is playing a …
About the Client: The client is one of the fastest-growing online insurance distribution platforms, offering a diverse array of insurance products. The company is focused on leveraging innovative solutions to provide customers with seamless access to insurance products while maintaining a strong commitment to customer satisfaction. Challenges Faced: Despite its rapid growth, the client …
Boosting Insurance Sales with Smarter Telesales and Customer Insights Read More »
About the client: The client is recognized as one of India’s top online EdTech platforms, dedicated to providing an affordable and comprehensive learning experience for students through both online and offline models. The platform sources lead via various digital channels, including web and social media, as well as walk-ins at student centres. Inquiries primarily focus …
About the Client The client is a leading insurance company that offers a diverse range of insurance products, including personal, commercial, and social/rural insurance. To enhance customer satisfaction and address multilingual support issues, the company implemented a strategic approach focused on regional language support in southern regions. Challenges Faced: Despite its strong market presence, …
Elevating Customer Service Excellence via Regional Language Support in Insurance Read More »
In our increasingly globalized world, businesses are reaching out to customers who speak a variety of languages. As companies expand into multilingual markets, effective communication becomes crucial. Enter speech analytics, a game-changing tool that not only improves communication but also revolutionizes how businesses operate in diverse linguistic environments. What are Intelligent BPOs? Intelligent Business …
Breaking Language Barrier: How Speech Analytics is Transforming Multilingual Markets Read More »
About the Client The client is an innovative e-commerce platform specializing in the online sale of a wide range of products, including consumer electronics, fashion, wellness, beauty, and lifestyle items. They have developed an exclusive membership program called Nykaa Pro, tailored for professionals such as salon owners, makeup artists, independent beauticians, hair stylists, and academies. …
Bridging the Gap: Strategies for Successful Professional Onboarding in the Beauty Sector Read More »
About the Client The client is a renowned healthcare brand specializing in health and wellness, with a strong reputation for providing high-quality healthcare products. To expand its market presence and cater to a growing online audience, the company launched an e-commerce vertical. This platform offers a variety of healthcare products online, in addition to providing …
From Cart Abandonment to Customer Loyalty: A Success Story of an Healthcare Brand Read More »
The Business Process Outsourcing (BPO) industry is on the brink of a major transformation, and it’s an exciting time to be part of this dynamic field! With technology advancing at lightning speed and consumer expectations evolving, the way we approach outsourcing is changing. Let’s dive into some of the key trends that are set to …
Future Trends in Outsourcing: What to Expect in 2025 and Beyond Read More »
Vertex Global Services, a New York-based business process management firm, has p .. Read more at:https://cfo.economictimes.indiatimes.com/news/strategy-operations/vertex-global-services-partners-with-msme-business-forum-india/115418361
Gagan Arora collected this prestigious award along with Taran Singh, Senior Vice President – Vertex, UK at the Asia – America – Africa Business Council held in London earlier this month.
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