Author name: vertexadmin

About The Company The client is a company operating with a subscription-based business model and they partner with Vertex for retention campaigns. The subscriber base is significant, comprising approximately 12 million subscribers, with around 20,000 interactions handled via the Vertex site. Problem Statement Initially, the retention rate stood at 34%. However, a change in U.S. …

Subscription Retention Read More »

About the client The client is a leading online food ordering and delivery platform in India, renowned for its ability to provide quick andconvenient food services to customers nationwide. With a strong focus on making food accessible whenever and wherevercustomers desire, the client has become a household name in the food delivery industry, ensuring convenience …

STREAMLINED VIRTUALHIRING FOR PEAK SEASON SUCCESS Read More »

Client Overview The client is a leading Indian lifestyle retailer specializing in beauty, wellness, and fashion products. With a significant presence across multiple platforms, including web and mobile, the client experiences a surge in sales volumes during the festive season. The company conducts 3-4 major sale campaigns annually, making operational efficiency during peak times critical. …

Scalable Workforce Management for Global Retailer Read More »

About the client Our eCommerce client specializes in selling a diverse range of products, including consumer electronics, fashion, home essentials, groceries, and lifestyle products. Their online presence spans multiple platforms, including their website and various eCommerce marketplaces. Challenges Faced Inconsistent Product Attributes Disparate sources of product information led to discrepancies in product descriptions, images, prices, …

Enhancing eCommerce Catalog Management Read More »

Client Overview An Indian lifestyle retailer specializing in beauty, wellness, and fashion products. This client operates on multiple platforms and touchpoints, spanning both B2B and B2C marketplaces, with offerings available across web and mobile platforms, as well as physical stores. Challenges faced: The client faced several key challenges that impacted agent performance and the overall …

Enhancing Agent Efficiency and Customer Satisfaction with a Decision Management System Read More »

About the Client The client is a B2B SaaS company offering a high-quality project management solution for SMBs. Despite a strong product, they struggled with generating consistent leads and converting them into paying customers.   Challenges and Impact: Key Solutions & Outcomes Achieved To address these challenges, the client partnered with a digital marketing agency …

Boosting Lead Generation for a B2B SaaS Company Through Targeted Digital Marketing Read More »

Case Study The client is a well-established insurance provider offering a wide range of insurance products, including personal, commercial, and social/rural insurance. Recognizing the need for regional language support to improve customer satisfaction and address multilingual challenges, the client sought to enhance its customer service through the strategic use of language resources. Download Now Are …

Strengthening Customer Experience with Regional Language Support Read More »