About the job
Company Description
Vertex Global Services is a leading Business Optimization Solutions provider globally, ranked 19th amongst the 50 most innovative companies worldwide. Vertex offers managed services, HRO, performance marketing, AI & Digital ed-tech platforms, with a strong commitment to sustainability and culture. Recognized as the Best Place To Work, Vertex focuses on creating shared success for customers, people, shareholders, partners, and communities by embedding customer service as a priority.
- Job description
As a Customer Support Representative, you will be the front line of communication between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience.
Key Responsibilities:
• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
• Listen to customers’ concerns, questions, and feedback, and provide accurate and helpful responses.
• Ensure a high level of customer satisfaction through excellent service.
• Investigate and resolve customer issues, such as product or service complaints, billing inquiries, or technical problems.
• Follow company policies and procedures to address customer concerns efficiently.
• Escalate complex issues to the appropriate department for further resolution.
• Stay up-to-date with product knowledge to provide accurate information and assistance to customers.
• Gather customer feedback and suggestions and communicate them to the relevant departments.
• Collaborate with the team to identify trends in customer inquiries and work on improving processes to enhance customer satisfaction.
Pre-requisites:
• Empathy & Patience
• Problem-Solving Skills
• Attention to Details
• Teamwork & Professionalism
Ask:
•Rotational Shifts
• 5 Days a week
• English and Hindi
• Preferred industry – Gaming and E-Commerce Communication Skills (Bahasa Malay) Both written and verbal Language Bahasa (Malay) proficiency – B-2
